Innovative telecom giants, Etisalat has launched Geek Force, a team of technology savvy and courteous sales staff who have been jointly trained by Etisalat’s in-house faculty and original equipment manufacturers (OEMs) to provide advisory services and to resolve technical issues on various devices at designated Etisalat Experience Centres.
Director Retail sales, Etisalat Nigeria, Charles Ogunwuyi, while explaining the rationale behind the launch, said that Geek Force is aimed at making Etisalat’s customer’s communication life easier by providing differentiated experience through first-hand query resolution for all device related issues.
“Etisalat is proud to introduce yet another innovation aimed at helping our customers make informed decisions on the technological investments they have made. The Geek Force teams will ensure that queries and device related issues encountered by our customers with modern communication gadgets like BlackBerry, other Smart phones and Modems are attended to in a professional manner.
“All our Geeks are trained by our own in-house faculty and the original equipment manufacturers (OEMs) such as Nokia, Blackberry, Samsung, Huawei and ZTE and havethe skill set to install, configure, synchronize and set up email accounts, upgrade OS, set-up wireless connections and provide technology consultations amongst other things,” Ogunwuyi said.
To ensure prompt dealing of customers’ questions and queries, Ogunwuyi further explained that the company has established an interactive forum between the Geeks and customers using a Facebook page called ‘Geek Corner’.
“We are always providing Nigerians with innovative products and services as well as the best value possible. The ‘Geek Force’ is a first of its kind in the industry and will enhance our customers’ communication experience,” he concluded.
The Geek Force teams are available at designated Etisalat Experience Centres in major cities across Nigeria including Lagos, Port Harcourt, Abuja, Ibadan, Benin, Enugu, Warri, Aba, Uyo, Kaduna, Asaba and Ughelli.