Etisalat’s ‘Geek Force’ Receives Accolades In Abuja

L-R: Director, Retail Sales, Mr. Charles Ogunwuyi; Retail Advisor, Rasaq Sarunmi; Retail Advisor, Ms. Adeola Opadere; Retail Advisor, Mr. David Omitogun; and Head, Retail Strategy & Roll out, Mr. Tony Iloh all of Etisalat Nigeria at the launch of Geek Force at E-Centre, Yaba .....

Etisalat’s recently introduced innovative service, Geek Force aimed at enhancing customers’ experience and make their communication lives easier has continued to receive commendations from subscribers around Nigeria, including those on other networks.

At the launch of the service in Abuja, one of the subscribers, Maria Danladi, a trader, described the new service as another winning proposition from the telecommunications company explaining that she has come to expect ‘the unthinkable’ from the GSM provider as a result of its track record of churning out innovative products and services to the delight of its customers.

She commended the giant strides made by the company in its relatively short period in the Nigerian telecommunications sector. “At times, I find it hard to believe that Etisalat has been in Nigeria for only three years, especially when one considers what they have achieved within such a short period,” she said.

Danladi thanked the company for introducing the Geek Force service, noting that such innovative service has endeared her to the network. 

Speaking in the same vein, Amarachi Uche, a civil servant and Etisalat subscriber, said the introduction of the service has once again proven that Etisalat is indeed the most innovative telecommunications company in the country, and are dedicated to customer

satisfaction. According to her, Etisalat has set a new benchmark in the telecommunications sector in the country with this service. 

Etisalat Nigeria’s Head of Regional Sales, North 1, Oluwatosin Ogunlana while speaking on the development, explained that Geek Force is the first of its kind in the market, and has been designed to enhance customers’ experience. The Etisalat Geek Force according to him comprises of a team of technology savvy sales staff who have been jointly trained by Etisalat’s in-house faculty and original equipment manufacturers such as Nokia, Blackberry, Samsung, Huawei and ZTE, to provide advisory services and resolve technical issues on various devices at designated Etisalat Experience Centres nationwide.

He disclosed that the ‘Geeks’ have the skill set to install, configure, synchronise and set up email accounts, upgrade operating system, set up wireless connections and provide technology consultations, amongst many other things, adding that as a customer-focused company, Etisalat remains dedicated to providing innovative and quality service to its subscribers.

“The Geek Force is aimed at making our customers’ communications life easier by providing differentiated experience through first-hand query resolution for all device related issues, With the introduction of the service, Etisalat Experience Centres will provide our customers the convenience of a one-stop shop for product purchase, enquiries and resolution of device related complaints,” Ogunlana said.

In addition to the Etisalat Experience Centres, he further disclosed, the company has also established an interactive forum between the ‘Geeks’ and customers using a Facebook page called ‘Geek Corner’ where customers can post their queries online from any location and be attended to accordingly.